Welcome to the weekly National Travel newsletter! This week we focus on how leisure travel companies have adapted to COVID, and checking in with what is going on in the fabulous Las Vegas! Wishing you all a safe and happy weekend and hope to assist in your travels again soon!
WHO DID IT BEST?
Travel Vendors adapting to Covid-19
Travel Advisors highlight the companies that have exhibited the best response to the coronavirus pandemic.
The recent COVID-19 Pandemic has had an unprecedented impact on the travel industry and many individual travel companies. While some companies have come under scrutiny for poor response to the concerns of their customers, many are being praised for continuing to provide exemplary service while effectively communicating with travel agents and their clients.
Within the Cruise Line industry, Holland America Line stands out for their Future Cruise Credit, offering 200% on deposited bookings that can be applied toward future trips through 2022. Disney Cruise Line has also been mentioned for their quick response time and short wait time for refunds.
While customers of some other cruise lines may be waiting as long as 60 days for refunds, Disney Cruise Line has been able to have refunds credited back to their customers’ cards within an incredibly short turn around of about 7 days.
Delta Vacations received high praise from travel advisors for working to quickly provide reimbursements. Another tour operator, Vacation Express, has also been commended for their excellent communication and short wait times. The president of Vacation Express even spent some time in a facebook group for travel agents to respond to questions and concerns throughout the crisis.
The overall attitude across the travel industry has been that we are all “in this together.” Some other providers that have been mentioned for exemplifying this motto include Playa Hotels and Resorts, Silversea Cruises, Palace Resorts, Carnival Cruise Line, Princess Cruise Line, Royal Caribbean Cruise Line, Norweigan Cruise Line, Sandals Resorts and many more.
VIVA LAS VEGAS!
|Las Vegas, NV is known for many things, but perhaps one of their major staples is the buffet experience at most of their resorts and casinos. As the city begins to reopen and draw in tourism, guests will notice changes to their usual activities, including at the buffet. The Wynn, Las Vegas will be the first to reopen their buffet service on June 18th. Customers will notice a different experience that will include social distancing as well as downloadable and disposable menus. The “all-you-can-eat” experience will also now be facilitated by servers throughout a two-hour period. |
The buffet isn’t the only change to hit the strip since the city went dark in March. Las Vegas began their reopening process on June 4th, with health and safety concerns in mind. The pool experience, for example, will likely change at many resorts. The crowded “cabana-party vibe” will change as guests will be expected to adhere to social distancing practices with spaced-out lounge chairs. Wynn Resorts has stated that chairs and cabanas will all undergo intense cleaning and pressure washing in between uses to maintain a healthy environment for their guests. Lifeguard posts will be thoroughly cleaned after each rotation and all entry points will also be cleaned hourly. o encourage social distancing within the casinos, machines have been strategically turned off and some chairs removed so guests will not be sitting right beside each other. There also has been a large number of signs and directional arrows placed to help direct traffic in the safest way possible.
As the city continues to reopen, the individual resorts and hotels aim to create more space while providing the excellent service and experiences for which they are known. Las Vegas is eager to turn the lights back on and bring back their loyal patrons with a more intimate experience.
|Fun Fact of the Week!|
Delaware is the only US state without commercial air service. However, it is easily accessible from the many airports in surrounding states, including Philadelphia, Atlantic City, and Baltimore!
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At National Travel, we too feel that these current conditions are only temporary, and we will be here for you when you are ready to take to the skies again!